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Delivery Information
We aim to have orders to you by the next day
however in some cases we can subjected to delays beyond our
control. All items are shipped through the First Class Royal
Mail. We welcome international orders.
Online Security
All sensitive information such as credit card
numbers are taken on a secure server. You can verify this
by hovering your mouse over the little paddlelock on the bottom
right of the screen on the main payment page. Our server and
company (no-6.co.uk limited, the parent company) have been
verified and certified by Thawte. A Thawte verified site means
we are who we say we are and are certificate is proof of this.
We process credit card transaction in real time
through a bank approved PSP (payment services provider) and
credit card numbers are not stored.
Returns Procedure
Returns Policy
You have the right to cancel your order for any reason from
7 days from date of order or receipt of delivery.
Bespoke items cannot be returned unless the item is faulty.
You must notify us by email of your intention to cancel or
return unwanted goods (see below) Goods must be returned exactly
as they as they were received, as new and in saleable condition
with the correct packaging and totally undamaged. We cannot
accept returns after this 7 day period unless there is a genuine
fault with the item.
If you are missing an item, or it is damaged, please notify
us within 2 days of delivery and we will take care of things
for you. We cannot accept liability for missing products or
products that have arrived damaged after this period of time.
Unwanted goods dispatched directly from a manufacturer will
incur a re-stocking fee from 15% to 30%
Unwanted goods returned after the 7 day 'cooling off' period
and no more than 30 days from date of dispatch will incur
a 30% restocking fee.
To issue a return, please do the following:
Contact the returns department on returns@bcwofficeproducts.com
stating your order number
you will then be issued with a returns number which you must
mark clearly on your packaging that you send back.
We will refund you the original amount less any re-stocking
fee and less the original delivery charge.
You will be advised of the returns address on receipt of
your email confirming your intention to cancel.
Please ensure you return the goods by recorded delivery or
similar; we accept no responsibility for items that are lost
in the post. This does not affect your statutory rights.
Returns are to be sent to:
BCW Returns (Ink Rollers)
Unit 4 • Darlington Close • Sandy • Beds • SG19 1RW
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